Self Help & FAQ
Mayo Clinic Medical Services
For information about Mayo Clinic services, you may write or call any of our three facilities:
Mayo Clinic, Rochester
200 First St. S.W.
Rochester, MN 55905
Mayo Clinic, Jacksonville
4500 San Pablo Road
Jacksonville, FL 32224
Mayo Clinic, Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
Or visit us at: www.MayoClinic.org
Log in and Account Creation Help
- One login for multiple Mayo Clinic websites
- Address information is kept on file for use on future orders
- View order history
- Stay up to date on the latest products and services from Mayo Clinic
How do I create an account?
Click on the “Create Account” link in the upper right corner of the site and enter your personal information. You will receive an email with a link to activate your account.
How do I log in?
Click on the “Sign In” link in the upper right corner of the site and enter your user name and password.
What do I do if I forgot my password?
For security purposes, we will not display your password or send it to you via e-mail. To reset your password, click on the “Sign In” link and then select “Need help logging in?”
I can’t log in. What’s wrong?
Please verify that your e-mail address and password have been entered correctly.
Should you continue to experience problems accessing the site, please contact us at firstname.lastname@example.org for further assistance.
Site Navigation and Technical Help
How do I search for a product?
You can enter a topic of interest in the search bar to see products related to that topic, or browse through the products listed under each category under the search bar.
How do I download or print PDF (Portable Document Format) files?
You will need Adobe Reader software on your computer to be able to open and read the PDF files. To download Adobe Reader, click on the icon below. To print, simply click on the PDF and then click on the printer icon.
Why can’t I open/print the PDF?Many factors can affect the display of a PDF on the web, including the type of device or software you are using and various browser versions and settings. To check Adobe Reader plugin settings, follow these steps:
- Open Adobe Reader
- Click the “Edit” menu in the top menu bar and select “Preferences.”
- In the “Categories” section, select Internet.
- Make sure the box next to Display PDF in browser is checked.
- Click OK to dismiss the Preferences window, close Adobe Reader and re-open your browser.
If you continue to experience technical difficulties, please visit the Adobe site for further information: http://helpx.adobe.com/reader.html, or check the website for the particular browser that you are using (Internet Explorer, Firefox, Safari, Chrome, etc.).
Product Order Information
How do I find out when my order is shipped?
We are committed to processing your order promptly, and most orders will ship within 24 hours. If you order online, you will receive a shipping confirmation notice with tracking information.
Please allow 7-10 days to receive orders within the USA. Canadian and International orders may take 18-21 business days for delivery.
What if my product is late, damaged or not delivered?
We will act promptly to correct a problem in service. If you haven’t received your order within 14 days, please email email@example.com or call us at 1-800-291-1128, and we will send a replacement.
*International orders, please allow up to 6 weeks for delivery.
Why did I receive an invoice?
We are pleased to offer a 30-day free trial for book orders shipped within the USA. You will receive invoices for the total amount of your order, including shipping and handling and sales tax, if applicable. Please return the invoice with your payment by check or credit card to ensure proper credit to your account. If you are not completely satisfied, you may return your order within 30 days and owe nothing. If you have a question about the invoice you received, please email firstname.lastname@example.org or call us at 1-800-291-1128.
What is your refund policy?
We want you to be completely satisfied with Mayo Clinic Marketplace product. You may return a product within 30 days and receive a prompt refund. To request a return, please email email@example.com or call us at 1-800-291-1128.
What if a product is out of stock?
In the event of a temporary stock shortage, we will generally have the product available to ship within 30 days. In the rare occasion that we are unable to meet that deadline, we not process your order and will notify you when the product becomes available.
Privacy and Security
How secure is your site?
All pages on our site are encrypted with secure server software (SSL). The encryption means that your data are protected while they are being transferred over the Internet to our servers.
Once your data reach our servers, the same state-of-the art security software that guards our company's essential business data protects your data as well.
In addition to using the most secure technology available, we de-identify all data before they are used in any aggregate reporting that may be done.
Will I receive e-mail notifications?
Yes. We’ll send you periodic updates as new Mayo Clinic products and services become available. You may unsubscribe from this service at any time by sending an e-mail to firstname.lastname@example.org
Does Mayo Clinic Health Letter sell its mailing lists?
We regularly share our postal mailing list with other organizations offering products and services that may be of interest to our customers. If, at any time, you prefer that we do not share your information, contact us at email@example.com or send regular mail to:
Mayo Clinic Order Processing
P.O. Box 9342
Big Sandy, TX 75755-9342
We'll ensure that your name is not included.
Subscriber e-mail addresses will not be shared with any third party for marketing purposes.